PKO Bank Polski consistently improves quality of its customer service with Wincor Nixdorf hardware and services

CINEO and ProCash Systems, Software, Availability Services

PKO Bank Polski, the largest commercial bank in Poland, relies on hardware, software and services from Wincor Nixdorf. Thanks to ATMs, Cash Recycling Systems and Automated Teller Safes as well as the accompanying software and services, the bank can offer its customers excellent service.

PKO Bank Polski

PKO Bank Polski – Largest commercial bank in Poland

  • Headquarters: Warsaw
  • Assets: PLN 248 bn*
  • Employees: 28,000+*
  • Locations: 1,050
  • Systems: 3,000+
  • Portfolio: HW, SW, Services


  • Deployment and installation of ATMs (487 CINEO C2560/C2070, 300 CINEO C2550/C2060, 1136 ProCash 2xx0xe), CRS (20 CINEO C4xx0 ) as well as ATS-TCR (980 ProCash 6100xe) with full note recycling, CEN I/CEN III safes - 24H
  • Integration of application software ProCash Dispenser Central Banking System (Alnova)
  • Availability Services with support, maintenance and recovery services for the entire ATM fleet of 2,750 ATMs

Why Wincor Nixdorf – Success and Benefits for PKO Bank Polski

  • Higher security level for cash handling in branches because all transactions are only processed via banking system
  • Cost reduction of 12% in contrast to cash management without recycling automated teller machines
  • Increased availability of the automated teller safe network thanks to low level of mechanical failures
  • Any machine can be reached from any place within the bank by connecting with TCP/IP network
  • Increased availability of all systems thanks to efficient service processes

Source / Legend: * Annual Report 2014 / Automated Teller Safe (ATS), Automated Teller Machine (ATM), Hardware (HW), Software (SW)


Customer Reference