Mainzer Volksbank uses Wincor Nixdorf Services to ensure availability of its self-service systems

CINEO and ProCash Systems, Availability Services

Mainzer Volksbank is drawing on the product-related Services of Wincor Nixdorf to ensure the highest availability of its 376 self-service systems.

Mainzer Volksbank

Mainzer Volksbank – Largest commercial bank in Poland

  • Headquarters: Mainz
  • Assets: EUR 5.5 bn*
  • Employees: 962*
  • Locations: 79*
  • Systems: 367
  • Portfolio: HW, Services


  • Rollout and installation of 130 ATMs (CINEO C2060, ProCash 2000xe/2054/2100xe/2150xe), 25 CRS (CINEO C4060, ProCash 4000), 25 ATS (CINEO C6040, Procash 6000/6100), 116 statement printers (ProPrint 2000) and 80 passbook and form printers
  • Availability Services for all systems with service technicians on-site
  • Service management with service level agreements adapted to customers needs

Why Wincor Nixdorf – Success and Benefits for Mainzer Volksbank

  • Improved and simplified processes thanks to Wincor Nixdorf as single point of contact for all services
  • High availability of self-service systems thanks to Wincor Nixdorf high quality products and services
  • Timely delivery of services during the bank's opening hours thanks to adequate service level agreements
  • End-user friendly services thanks to a dedicated on-site service expert
  • Services tailored to customer's needs based on a long lasting and good customer relationship

Source / Legend: * Annual Report 2014 / Automated Teller Machine (ATM), Hardware (HW), Service Level Agreement (SLA)


Customer Reference