Kuveyt Türk enhances self-service channel with solutions from Wincor Nixdorf

CINEO Hardware, Software, Availability Services

Kuveyt Türk is enhancing its self-service channel with Automated Teller as well as Cash Recycling Solutions and the world’s first “gold dispensing ATM” from Wincor Nixdorf. Thanks to the new self-service monitoring solution ProView as well as support, maintenance and recovery services provided on-site by Wincor Nixdorf, the bank is improving its image, increasing customer satisfaction and attracting new customers.

Kuveyt Türk

Kuveyt Türk Participation Bank – Leader among the participation banks in Turkey

  • Headquarters: Istanbul
  • Assets: TL 30,2 bn*
  • Employees: 5,000+**
  • Locations: 341**
  • Systems: 412
  • Portfolio: HW, SW, Services

Scope

  • Installation of 400+ ATMs and Cash Recycling Systems (ProCash2000/2050/2100/2150 and CINEO C2070/2560/4060/4560)
  • Implementation of first worldwide “Gold dispensing ATM”
  • Integration of ProView to monitor 400+ devices in multivendor environment
  • Support, maintenance and recovery services on-site

Why Wincor Nixdorf – Success and Benefits for Kuveyt Türk Participation Bank

  • Increased customer satisfaction with new access to standard services
  • Improved Bank's reputation through user friendly systems
  • Cost reduction through automation
  • Attracting new customers, while providing the gold dispensing also to third-party-customers who pay with credit card
  • Increased availability of all systems thanks to efficient service processes


Source / Legend: * Interim Report 2014, ** Annual Report 2013 / Automated Teller Machine (ATM), Hardware (HW), Software (SW)

 
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