DenizBank improves its customer service with CINEO Cash Recycling Systems

CINEO Systems, Software and Availability Services

DenizBank, a subsidiary of the major Russian Sberbank, is offering its customers more and more banking services via its ATM network. A host of transactions can be carried out 24/7 on the user-friendly CINEO Cash Recycling Systems. Services from Wincor Nixdorf also ensure maximum availability.

DenizBank

DenizBank – 100% subsidiary of Russian Banking Giant Sberbank

  • Headquarters: Istanbul
  • Assets: TL 110,763 mn*
  • Employees: 14,955 *
  • Locations: 757*
  • Systems: 4,247
  • Portfolio: HW, SW, Services

Scope

  • Deployment and installation of 200 multifunctional Cash Recycling Systems
  • Provide currency exchange functionality (USD, EUR, RUB in TL), customizable transaction settings and bill payment functions
  • Support the migration process to MS Windows 7 for 400 systems
  • Support, maintenance and recovery services on site

Why Wincor Nixdorf – Success and Benefits for DenizBank

  • Multi-currency exchange at self-service device thanks to cash recycling technology
  • Improved customer service thanks to multifunctional devices
  • Better customer experience due to an intuitive and user-friendly touchscreen
  • Efficient end customer and staff processes thanks to easier cash handling
  • Increased availability of all systems thanks to efficient service processes


Source / Legend: *Consolidated figures as of September 30, 2015 / Cash Recycling Systems (CRS), Hardware (HW), Microsoft (MS), Software (SW)

 

"Our experiences with the systems that are already in operation at many DenizBank ATMs, all over Turkey are very satisfactory. Our services that we present at these ATMs include barcode reading, user friendly financial transactions, bill payments, refund of changes and banking & withdrawal of foreign exchange. According to feedbacks from our customers, we are very happy and planning to sustain this valuable and well performing cooperation with Wincor Nixdorf."

Murat Çıtak
SVP of Digital and Card Operations, DenizBank
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DenizBank invests in Cash Recycling Systems from Wincor Nixdorf
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