ČSOB employs new innovative technology from Wincor Nixdorf

ATM Systems, Software and Availability Services

Československá obchodní banka, a leading bank in the Czech Republic, is installing more than 2,600 ATMs, ATS’s and statement printers as well as software and services from Wincor Nixdorf. Thanks to the new self-service systems, the bank can offer faster customer service as well as more individualized customer assistance.

ČSOB

Československá obchodní banka – Leading universal bank in the Czech Republic

  • Headquarters: Prague
  • Assets: CZK 866 bn*
  • Employees: 7,406*
  • Locations: 556
  • Systems: 1,928
  • Portfolio: HW, SW, Services

Scope

  • Deployment and installation of 991 ATMs and CRS, 234 ATS incl. 786 SafeMasters and 1,432 HighPrint document printers since 2000
  • Implementation of WinPro software and integration to the branch accounting system
  • Integration of application and monitoring software
  • Support, maintenance and recovery services on-site, monitoring and help desk support

Why Wincor Nixdorf – Success and Benefits for Československá obchodní banka

  • Increased customer satisfaction by faster services thanks to the branch strategy and its self-service mix
  • Enhanced customer loyalty by more individual consulting as the store staff is relieved from standard transactions
  • Decreasing transaction costs by handling standard transactions in the self-service area
  • High security for customers and employees as there is no direct responsibility for cash in the self-service area
  • Increased availability of all systems thanks to efficient service processes


Source / Legend: * Annual Report 2014 / Automated Teller Machines (ATM), Automated Teller Safes (ATS), Hardware (HW), Software (SW)

 
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