Bank Mandiri allows banking for everyone with modern self-service solutions from Wincor Nixdorf

ProCash ATMs

PT Bank Mandiri wants to become Indonesia’s most respected and progressive financial institution, offering all of the country’s citizens the very best of service no matter where they live. To achieve this, the bank chose Wincor Nixdorf to be its key partner.

Bank Maniri

PT Bank Mandiri – Leading financial institution in Indonesia

  • Headquarters: Jakarta
  • Assets: not released*
  • Employees: about 30,000*
  • Locations: 2,263*
  • Systems: 7,300
  • Portfolio: HW


  • Delivery and installation of 7,300 self-service systems (ProCash 280)
  • Enablement of extended self-service functions like bill payment and prepaid card top-up

Why Wincor Nixdorf – Success and Benefits for Bank Mandiri

  • Costs savings as 90% of all transactions have been migrated to the self-service channel
  • Excellent customer service due to extended self-service network and banking services 24/7
  • Improved customer satisfaction thanks to robust and highly available self-service systems
  • Better customer service through additional functions like bill paying and top-up of prepaid cards

Source / Legend: * Planet Wincor 2015 / Hardware (HW)


"We are more than satisfied, both in terms of quality and the price-performance ratio."

Rico Usthavia Frans
Senior Executive Vice President, Bank Mandiri

Customer Reference