Wincor Nixdorf sets up a new self-service network including software platform for the BAWAG P.S.K. in Austria

CINEO Systems, PC/E and ATM Network Operations

BAWAG P.S.K. is using Wincor Nixdorf to support the transformation of its entire branch and ATM network. Wincor Nixdorf implements end-to-end solutions including CINEO systems, the PC/E software suite, product-related services and service operations to offer best-in-class services for bank customers – anywhere, anytime.

BAWAG

BAWAG P.S.K. – Largest retail customer bank in Austria

  • Headquarters: Vienna
  • Assets: EUR 36.6 bn*
  • Employees: 3,802*
  • Locations: 480
  • Systems: 1,500+
  • Portfolio: HW, SW, Services

Scope

  • Complete rollout, modernization and update of mutual branch network of BAWAG P.S.K. and Österreichische Post with 1,500 CINEO systems such as statement printers, transaction terminals, automated teller machines und cash recycling systems
  • Installation, mass rollout and integration of a new self-service network with latest CINEO hardware technology
  • Operation of the central Wincor Nixdorf PC/E software platform
  • Implementation of SmartCash/assisted self-service with PC/E
  • Integration of PC/E Direct Marketing

Why Wincor Nixdorf – Success and Benefits for BAWAG P.S.K.

  • Extended customer service round the clock due to a new self-service zone in the lobby and SmartCash functionality
  • Fast development of the new branch network according to industry standards and processes
  • Integrated end-to-end solution due to purchase of hardware, software and services from single source
  • Process improvements based on the alignment of the new self-service infrastructure and PC/E software platform
  • Optimal system availability through product related services of Wincor Nixdorf


Source / Legend: * Annual Report 2014 / Automated Teller Machine (ATM), Hardware (HW), Software (SW)

 

"It was important to us to offer our customers more convenience and flexibility with BAWAG P.S.K.'s new SmartCash function for eBanking and the eBanking app. Cash withdrawals without a bank card are a future-proof solution with a strong focus on customer benefits."

Athir Findi
Head of direct sales online banking and brokerage,
BAWAG P.S.K.
contact

Contact
more