Air Bank creates a new customer experience

CINEO Systems, Software and Availability Services

Air Bank, a Czech universal bank, is using ProCash and CINEO systems as well as software and services from Wincor Nixdorf, thus creating a new self-service experience for its customers.

Air Bank

Air Bank – Czech universal bank

  • Headquarters: Prague
  • Assets: CZK 63.01 bn*
  • Employees: 670*
  • Locations: 26*
  • Systems: Not released
  • Portfolio: HW, SW, Services

Scope

  • Deployment and installation of ATMs (CINEO C2060, C2550, ProCash 2000xe) and CRS (CINEO C4060, C4560, ProCash 4000)
  • Deploying application software like ProCash/NDC, ProFlex/NDC and ProChip/EMV
  • Integration of all solutions by Professional Services
  • Delivering first line and second line maintenance, as well as managed services to maintain the high availability of all installed systems

Why Wincor Nixdorf – Success and Benefits for Air Bank

  • Differentiation through a non-traditional and innovative appearance of the ATMs across all channels
  • High customer satisfaction thanks to attractive and intuitive screen design and a flexible transaction flow
  • Increased revenue thanks to the integration of value added services like direct marketing or product offerings
  • Investment protection and hardware independence thanks to multivendor capabilities
  • Freedom to concentrate on core business thanks to the Managed Services contract


Source / Legend: * Website April 2015 / Automated Teller Machines (ATM), Cash Recycling Systems (CRS), Hardware (HW), Software (SW)

 

"Customers want their bank to act openly and they expect a friendly customer experience, therefore we want to do things in a different way than traditional banks. With our cashless branch concept we can fully concentrate on our customers and in combination with a new self-service experience we have achieved to differentiate from other banks."

Jaromír Vostrý
Product manager of debit and credit cards, Air Bank
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