A faster service at no extra costs
Migration of standard postal services to the self-service channel
In order to meet customer requirements nowadays Postal organizations want to service their customers with overall and new postal services across all sales channels, anytime anywhere, from the internet over the branch as the most important customer touch- point to even outside of their branch networks in super markets.
Postal organizations want to be there where the customers are in accordance to the guidelines of the Universal Postal Obligation. Closer proximity to customers, an expanded range of services in an omnichannel environment and the availability of postal services outside opening hours are the most important market drivers.
Customers can save time and post their letters and parcels at an in-branch self-service system from Wincor Nixdorf. From posting parcels to buying stamps and packaging, it’s the same reliable postal service, but the use of self-service makes it much quicker and easier. In this area, Wincor Nixdorf provides postal self-service solutions that automate the processes of buying and printing stamps and labels as well as of dropping off letters and parcels.
The systems from Wincor Nixdorf ensure easy use for customers and easy operation for employees. A win-win situation on both sides in terms of service quality, ergonomics and user-friendliness.