Barclays transfers ATM operations to Wincor Nixdorf The contract covers Barclays deposit devices, ATMs and statement printers, as well as the ATM network Helpdesk for Barclays branches. Wincor Nixdorf will also take over the cleaning of the ATM network. Steven Robinson, Director of Barclays Enable, said: “Our ATM channel is an important customer-facing channel, used by millions of people every month. Whilst we will retain control of our ATM strategy, Wincor Nixdorf is well placed to perform management and maintenance of this channel, as they have strong expertise in managing this type of project, as well as the national network to enable them to do so. This contract will improve the availability of Barclays ATMs across the network.” John Ennis, Director of Banking Division in Wincor Nixdorf said: “We are excited by this wonderful opportunity for us to apply our self service industry expertise to benefit Barclays. We believe that Barclays chose us because we are a company that offers innovation, experience and technical expertise to supplement Barclays business drivers. After Barclays operation commences, it is Wincor Nixdorf's intention to offer other Financial Institutions and independent ATM deployers use of this ATM operation, cash and maintenance service.” Staff from the existing Bank Helpdesks will be offered the opportunity to move to Wincor Nixdorf and work in the Kent Helpdesk. Barclays has fully consulted with UNIFI on this transfer. Wincor Nixdorf will also recognise UNIFI in the new location. Backgrounder: IT & Self-Service Outsourcing To keep going in the face of sustained high cost pressure, retail banks in particular are increasingly becoming "selling" banks. This strategy allows sizeable increases in profit whilst achieving lasting cost savings. Concentrating on core competencies and, with this, a fundamental restructuring of value-add processes promise higher profits and open up additional sources of income. As a result, banks are looking seriously at all their processes, from payment transactions through to the human resources function and the securities dealing process. Increasingly, vertically integrated value chains are being broken down into individual output modules and their economic aspects examined critically. Financial institutions are still creating between 70 and 90 per cent of the value of banking products themselves. In industrial businesses this figure is exactly the other way around. In the automotive sector, a full 80% of the value of an automobile is generated by the supply industry. It is not without reason, for example, that analyses undertaken by Mummert Consulting show that around half of all German financial institutions are planning to save cost through outsourcing. Here, the focus of attention is increasingly on decentralized branch organizations, where process automation has still made the least headway to date, and where German financial institutions are incurring high personnel costs as well as around half of all their IT expenses. For this reason, Wincor Nixdorf is directing its outsourcing proposition for IT and self-service specifically to this area of activity. The foundations for this business are formed by the core competencies of Wincor Nixdorf - its extensive branch know-how, an in-depth understanding of customer-related processes, expertise in IT hardware and software, and a powerful portfolio of IT services. In addition, the company also has the ability to integrate partners' solutions and manage complex processes associated with all aspects of IT infrastructures. The sum of all these capabilities means Wincor Nixdorf is ideally suited to run self-service and branch-related IT in an efficient, cost-optimized way. For Wincor Nixdorf, entry into outsourcing means a new line of business which was only made possible thanks to the multivendor capability of IT solutions. The fact that self-service systems (SSTs) are able to be run under an outsourcing arrangement means that banks can concentrate on their core competencies, shape their cost profiles more flexibly and avoid capital investment, say, when new generations of technology become available. Improvements in business processes and faster integration of innovations represent further benefits, with higher availability of SSTs another spin-off. Wincor Nixdorf's outsourcing concept uses modular building blocks to cover the entire length of the branch IT and self-service value chain. It comprises issues such as asset and facilities management, SST operations and the management of data centers and networks. Wincor Nixdorf can also undertake cash and transaction management plus responsibility for back-office processes such as refund processing and logistical processes to do with card management. Other modules on offer comprise software services as well as SST-related business management services. The contract signed with Barclays for operation and maintenance of over 3,900 automated teller machines from a variety of manufacturers is proof positive that, with its modular outsourcing concept, Wincor Nixdorf is on the right track to meet the market needs. The Barclays signing reinforces Services Division's market position considerably in the UK and represents a milestone in the establishment of Wincor Nixdorf's outsourcing business. Wincor Nixdorf can also see good opportunities to apply the experience gathered in this type of outsourcing to branch businesses in the retail sector also.