ABN AMRO hands over operation of its entire self-service network to Wincor Nixdorf
Dutch banking giant ABN AMRO is to hand over the running of its 2,000+ automated teller machines (ATMs) and other self-service terminals as well as the whole cash supply in the branches in the Netherlands to Wincor Nixdorf. This is the main subject of a multi-year contract signed by the two parties in Amsterdam. The deal also confirms the excellent long-standing relationship between ABN AMRO and Wincor Nixdorf. For Wincor Nixdorf, this deal is a further affirmation of the strategic direction it has taken in becoming an all-round partner for branch banking and store retailing operations.
By taking responsibility for this operation, Wincor Nixdorf is easing ABN AMRO's workload in a key non-core area, enabling the bank to concentrate its effort fully on retail banking via its branch network. Having contracted an external specialist will also ensure that significant reductions can be made to the associated cost.
Forthwith Wincor Nixdorf assumes responsibility as prime contractor for the running of ABN AMRO's entire base of ATM and other self-service terminals in the Netherlands. This will include net-based system monitoring and control, including software program updates, and pro-active early detection and rectification of faults. This is aimed at ensuring optimum in-service availability of the ATMs and other self-service terminals. Also included is responsibility for the cash management discipline, i.e. checking the various cash stock levels online as well as planning and managing replenishment activity in line with the specific requirements of each individual ATM.
For Wincor Nixdorf, this outsourcing deal confirms the process of strategic change which the company has been undergoing, transforming itself from a system supplier to a partner for all-round processes within bank branches and retail outlets. As a result of this, services represent a growing share of Wincor Nixdorf's business and are intended to represent half the company's entire business in the medium term. Within this, outsourcing projects are becoming more and more important as financial institutions increasingly opt to outsource elements of their IT.
With its detailed knowledge of the processes used within bank branches and retail outlets and its experience of international outsourcing projects – including one for a well-known European bank - Wincor Nixdorf is well placed to handle these requirements.