Portfolio for reengineering branch processes in retail banking
Retail banks around the world face the same challenges: increasing competition for the consumer and the associated pressure on their margins. More than ever, they need to boost their sales, strengthen relations with their customers and offer a range of services that meet their individual needs. These efforts, however, must enhance – and not undermine – the costefficiency of their processes.
Wincor Nixdorf helps banks meet these complex challenges by providing IT solutions especially designed for branch and self-service sales channels as well as in mobile banking.
Modernization and Continued Development of Branch Operations with a Focus on User-friendly Systems and Increasing Sales Potential
Despite the growing importance of other sales channels, the branch as the “human face” of the bank is, and remains, the most important sales channel and point of contact with customers. Wincor Nixdorf supports banks’ own efforts to expand and their branch networks by offering a full range of services for the overall development and management of
those branches. Our portfolio starts with an assessment of branch processes. Based on the results we obtain, we then develop new branch concepts and, acting as a general contractor, draw up and implement expansion or conversion plans. We also provide training for branch staff, integrate branch IT systems into modern software infrastructures, and
can take over operation of the entire information and telecommunications infrastructure of the branch networks.
Freeing up Banking Staff for Consulting and Sales Efficiency and Process Automation Expanding Self-service Provision and Using Self-service Systems to Boost Sales
A major goal of banks is to relieve their branch employees of routine tasks so that they can spend more time offering personaladvice to customers. They can help increase sales by picking up on the marketing information received by customers through other channels (cross-selling). This drive to boost sales is accompanied by efforts to increase efficiency and reduce costs through further automation. Wincor Nixdorf supports this shift toward self-service processes and automation with its comprehensive portfolio of consultancy, hardware and software. At the heart of this change is the way cash is handled.
In addition to systems that merely allow users to withdraw cash, we can provide options for a number of other functions such as banknote, check and coin deposits and cash
recycling. Systems equipped with recycling technology conduct a verification check before reusing cash for withdrawals. This makes it possible to reduce cash handling costs.
Banks are not only shifting their standard transactions over to self-service systems; they are also using this technology to offer other services and generate additional revenue. One example is the use of self-service systems for specific advertising purposes. This development has been made possible through new software that allows banks to link ATMs to their existing customer relationship management (CRM) systems and thus display individualized messages and offers to the banking industry matching each customer's profile. The addition of new hardware and software components to our systems has enabled other new functions, such as “value-added services” that make it possible, for example, to issue tickets or top up pre-paid cell phone cards. Our self-service portfolio includes a comprehensive range of transaction terminals and statement printers.
Combining Communications Channels on a Single Software Platform and Analyzing Customer Data Assuring Investment Security and Cutting Administration Costs for Software Infrastructure Reducing the Complexity of IT Infrastructures Dealing with Customers as Individuals even in Non-specialized Banking Activities
A key demand on IT systems is to make customer data usable for different sales channels, such as the branch, self-service, Internet banking and mobile banking, and to provide integrated access to all required information. For this reason, more and more banks are combining their sales channels onto a single software platform as a means of standardizing applications across all their channels and user terminals. This integration not only enhances bank services and sales opportunities at the customer-bank interface, it also provides the basis for standardization and optimization of the IT infrastructure since the software platform is designed as a service-oriented architecture (SOA) according to the net-centric principle. Wincor Nixdorf’s ProClassic/Enterprise Retail Banking Solution Suite is a family of products adapted to the specific needs of our retail banking customers. The four core modules control the self-service devices and link user terminals to background systems. They include applications to protect systems and networks, monitor and manage self-service network devices and process transactions such as transfers and withdrawals. Other software components are available for use in
direct marketing as well as integration into CRM concepts and advertising across all the bank’s sales channels.
Secure Environments
It is of paramount importance for banks to establish a secure environment for the cash and customer data that flow through their systems. Our portfolio includes a wide range of products that enhance system and building security as well as the security of cash logistics pro cesses. Wincor Nixdorf supports customers throughout the entire process – from analysis and development through to the finished solution and its operational deployment.
More Efficient Cash Management
Cash handling generates high costs for banks, largely because of the time-consuming and expensive task of supplying cash to, and collecting it from, the so-called cashpoints (ATMs, cash desks and teller safes, etc.). One of the services we offer banks is the ability to analyze and optimize the cash processes of each and every system, and to take control of cash management.
